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Scott Avila

Co-Founder of Paladin Management Services.

The Millennial Leader

The Millennial Leader


Millennials are a generation known for breaking the molds of tradition while simultaneously setting new standards for themselves.  As Millennials begin to take their place in the workforce, they bring with them changes that not only alter the classic business structure, but also offer innovation to the future of the workplace and the leadership behind it. Here are a few key components of the Millennial leader.  

Changing Their Focus

Leadership and empowerment are two of the many areas of business that Millennials are honing in on.  According to a recent survey conducted by American Express, Redefining the C-Suite: Business the Millennial Way, “The Millennial business leader will be more collegial, listening more and sharing the credit.  They’ll spend as much time on business culture as on strategy.” When asked about areas they would invest time and money in, studies have shown that 82% of Millennials would focus their time and investments into fostering a better internal culture, while developing business strategy sits just above at 84%.  Additionally, 92% of Millennials stated that they would direct their investments into employee development.

Healthy Work-Life Balance

Millennials seek to incorporate flexibility into the work environment to maintain a healthy work-life balance; this goes further than just offering paid vacation time. Benefits, such as flexible work hours, personal time, and telecommuting, are strongly valued by Millennials and are being actively implemented throughout corporate culture.  The American Express Survey states that 58% of Millennials defined their success as having a good work-life balance.  With a distinct focus on self-care and mental health, Millennial leaders are showing employees that their well being comes first.  

A Sense of Purpose

Having a sense of purpose in their work is a quality that Millennials seek when entering the workforce.  It’s important for Millennials to feel engaged in their careers and know that the job they’re doing is impacting their organization in a positive way.  As a result, more organizations are adopting a company culture focused on engagement and recognition of valued employees.

Millennial leaders often welcome feedback from their employees, and keep open lines of communication for new thoughts and ideas, creating a sense of purpose and empowering employees to contribute to company success.  According to a recent Forbes article, “To millennials, it simply doesn’t make sense that only the thoughts and experiences of those in management should be the only factors in organizational decision making.”

Investing in Employees: How to do it & Why it’s Important

Investing In Employees How To Do It & Why It's Important


The internal structure of a successful business is built off of a strong foundation.  Consider a building, without a strong foundation, over time it may crumble; this also holds true for the structure of a business.  While managers and VP’s are often viewed as the most important components within an organization, recent studies are shedding light on the importance of the employees, and the direct effect they have on the success of a business.  How can you ensure the foundation of your business is strong and successful? Simply, take the opportunity to invest in your employees.  


Improve Employee & Workplace Morale

Investing in employees provides them with the secure feeling that the organization they work for views them as more than just a “worker”, but a valued asset to the company and its path to success.  When your employees feel as if they have a purpose within their position, morale and motivation can improve drastically. The workplace is where employees of different levels are spending a majority of their time throughout the day; it is important that the morale within this environment is high, and providing employees with a positive workspace.

Boost Company Reputation

Similar to the detriment that can result from an angry customer, an angry employee with low morale and negative feelings towards the company can also come with an unfavorable impact.  Investing in employees and their happiness within the organization improves the way employees feel about their workplace, and warrants positive reviews, feedback, and employee referrals.

Decrease Turnover Rate

One of the greatest fears that C-Level executives often experience, is a high turnover rate.  The turnover rate within an organization is one of the first factors potential candidates look for when they are seeking employment.  A company with a high turnover rate can be interpreted as an organization that does not take care of their employees or has a failing internal structure.  Investing in your employees and creating a job that they want to be, improves the chances of retaining valued employees that a business is built off of.


Train Employees Properly

Proper training for employees should not only be provided upon the completion of the hiring process but also throughout the course of employment.  New hire training programs should always be implemented for all candidates to participate in.  Engage new employees throughout training to keep the interaction moving and avoid redundancy.  Invest the necessary resources into developing a strong training program that will successfully prepare new candidates for their appointed positions.  Furthermore, there is always something new to learn. Offering continuing training sessions or seminars for employees can assist in keeping skills sharp.

Adopt Employee Development Programs

Employees in a successful business are on a continuous development process.  Invest in employee development programs that are proven to not only benefit the organization itself, but the employee as well.  This can be done in a number of ways. Work on an employees development individually by tracking progress, current and future goals, and providing strong and accurate performance feedback.  This will assist employees in their personal development within their position.

Invest Personal Time

Within leadership best practices, it is important to understand the job may not end exactly when the day is over.  Successful leaders often invest a significant portion of their personal time into their employees. Forbes contributor, John Hall, states, “When my co-founder and I started Influence and Co., we invested a lot of time in each employee. We made it a point to take employees out to lunch, include them in business trips related to their areas, and spend time with them outside of work.”  Take the time out to get to know employees and create a trustworthy relationship.



What Companies Can Do to Help New Employees Gained from Mergers Thrive

When companies merge, the acquiring company gains an enormous edge in talent. Though any merger causes anxiety around the issue of redundancy, employees actually benefit from the process: Employees of the acquired company are offered new opportunities that could never be possible at their former company. Those of the acquiring company, meanwhile, have the chance to benefit from new products, processes, talents, accounts, and a plethora of other benefits that are part of the reason the target company was acquired.

Convincing employees at both organizations that the merger helps everyone is key. When the newly-acquired employees come on board, it’s important to make them feel at home. They should never feel like strangers in a strange land, but accomplishing this requires setting the expectations of both sets of employees before the new employees start.

Clarify and communicate the Important Changes

Change is part of any merger process. The purpose is to build a stronger organization by merging two companies that complement each other. For the employees gained from the merger to thrive in their new environment, they must understand the important changes they need to make in order for the merger to succeed.

Michael Schrage, a research fellow at the MIT School of Business, explains, in a Harvard Business Review article, that before a merger is even completed, both sides need to ask themselves, how will each side need to adjust to the other?

For example, will the acquired team need to collaborate across the enterprise? Employees from smaller firms may be unaccustomed to the chain of command and bureaucratic structures of larger organizations. Must the new employees embrace certain corporate practices and protocols? Are these drastically different? If new employees must adapt to substantial changes in workflow, expectations, and management style, before merging, management should ask itself if that much change is realistic. Is the merger a good fit?

If it is, new employees need to adapt. Helping them thrive involves first making them understand the operational, organizational, and cultural values they must embrace. Convincing them to accept these changes is a matter of showing how these changes are opportunities, rather than compromises.

When the new employees feel they have been handed a golden opportunity, they tend to have a positive attitude toward the merger. Though they must adapt to the new company’s environment, it’s also important for the new company to adapt to them in return. After all, the purpose of the merger was to benefit from the acquired company’s abilities, and the acquiring company can learn valuable things from its newly acquired pool of talent.

About Scott Avila

When Scott Avila began his career, the restructuring industry didn’t exist. Today, however, Scott has more than 25 years of experience helping to set struggling companies on a path to success. He’s worked in a wide range of roles at distressed companies across a variety of industries. He believes true change doesn’t always start with an answer, but instead, with a question: Investors, leaders, and companies need to ask themselves what issues they face as well as what they’re doing–or not doing–in order to turn their goals into realities.

Scott Avila is the Co-Founder of Paladin Management Services, where he specializes in restructuring companies in the middle market and helping them to increase profits, grow, and build cohesive team cultures.  Prior to co-founding Paladin, Scott was Chief Executive Officer of Armory Strategic Partners, the consulting division of Armory Group. Before that, he was Principal in Deloitte’s Corporate Restructuring Group and Managing Partner at CRG Partners Group prior to the sale of CRG to Deloitte in 2012.

These roles often required Scott Avila to step in and assume leadership of companies, and in fact, he has served as chief restructuring officer (CRO) at a $250 million international motorcycle products manufacturer and distributor, a $250 million branded apparel manufacturer and distributor, CRO and chief operating officer (COO) of a $900 million international leasing and computer reseller, an advisor to a $12 billion farm cooperative, and many other companies. He has also worked across a broad spectrum of industries such as media, publishing, telecommunications, energy, healthcare, finance, and many others.

After working at different firms across various industries, Scott Avila is a firm believer that a business’ culture helps to shape its success. Some of the strongest companies are those with mission-based cultures where achieving the company’s mission is the highest priority for all employees. In fact, one of the first things Scott likes to do when stepping into a new company is make sure that everyone understands the mission and is ready to make it a reality.

Scott Avila earned his B.B.A. from California State University and his M.B.A. from the University of Southern California. He currently lives with his family in California, where he frequently writes and lectures on a number of topics related to restructuring.

  • More About Scott

    Scott Avila has held membership in numerous professional organizations. He has assumed interim executive or advisory roles in various restructuring projects for companies including but not limited to:

    -A $250 million branded apparel manufacturer and distributor
    -A $900 million international leasing and computer reseller
    -An independent TV and movie production facility

    Scott earned his B.B.A. at California State University, Hayward and his M.B.A. at the University of Southern California.